When things aren't working, it’s natural for people to lose patience. Without any information regarding the reason, you expect the worst and imagine that your business will be seriously affected.
Customers who are confused or angry often leave out critical information on the problem. For this reason, our Technical Service has to be patient and empathetic, to turn a support call into human interaction.
There’s a big difference between understanding technology and making it work for others. Great experience is needed to analyse a customer's unique needs and provide a solution in quick and easy terms.
Customers always remember how you made them feel. That's why we measure our success in terms of the positive feedback we receive.